Research and Analysis

Competitive analysis
Metrics / Marketing analytics
Requirements
Functional specifications
Best practices
Standard operating procedures
Business process mapping and re-engineering
Product and service evaluations
Website navigation and content

Planning

Strategic 
Communications
Departmental 

Program and Project Management

Application development
Software and systems implementations and migrations
Websites, portals, intranets
Product launches
Marketing campaigns
RFIs and RFPs

eMarketing and Communications

Copywriting
Search engine optimization (SEO)
Development of emarketing collateral
Linking strategies
Market development programs
Relationship management processes